Cutting Machine Repair and Support
Whenever our customers need support, we’re here to help. We know the longer your equipment is out of operation, the bigger the impact it has on your business and bottom line. At AKS, we get to work quickly to address your challenges and help you return to smooth operations as soon as possible. Whether you require cutting machine repair, software support or additional training, you can count on us for reliable, responsive service.
Our customers are our top priority, and we’re always prepared to deliver top-notch service whenever and wherever you need it. For swift assistance, contact us today, or explore our service options below.
Committed to High-Quality Customer Service
At AKS, we’re dedicated to providing quick, reliable support. In 2025, we resolved 1,643 service tickets with an average response time of 45 minutes. We were able to resolve 94% of issues during the first visit. Moreover, our team completed 90% of on-site service on schedule. Explore our in-depth report to learn how you can benefit from our ongoing customer service.
Service Support
The experts at AKS are here to serve your service needs, whether you require routine maintenance, troubleshooting, cutting machine repair, part replacement or another service. We work quickly and thoroughly to address your needs, always available when you need us. We help keep your machines in top condition so you can focus on delivering exceptional products and growing your business.
Ready to submit a service request? Reach out to a representative in your area here.
Service Technology
The AKS team always strives to offer the best service possible. We’ve implemented a variety of tools and technologies to ensure we meet your expectations.
Our CRM, HubSpot, allows us to centralize information and track interactions. We can create a service ticket for every service request. You can easily submit your service request through the form above. Or, you can contact us, and we’ll create a ticket for your issue. This technology allows us to correctly queue and prioritize each of our service requests. Every interaction is documented, and follow-up is automated to ensure your issue gets resolved.
We also use RingCentral for all our phone calls. They’re all logged into HubSpot and transcribed using AI. With this technology, communications are fully documented so each team member understands your service history.
Finally, we use BeyondTrust as a secure support software. This technology allows our team to access and troubleshoot your devices remotely. It eliminates the need for long support calls or in-person visits, which saves you money.
Software Support
We partner with the best in the business to provide software integration with our machines. Whenever you have questions about software or require support, you can count on our skilled team to provide swift aid. Our partners Hypertherm offer a variety of resources to help address your challenges, including articles, videos, and training materials that we can connect you with to solve your challenges.
Training
Get the most out of your equipment when you take advantage of our training. We offer step-by-step operation training sessions where one of our expert technicians comes to your site to walk through a hands-on interactive session covering how to create a part on your machine. We also offer software training so you can gain a fuller understanding of the software you’ll be running and all the features it offers, and we provide maintenance training, which teaches the key steps to keep your cutting machine running with optimal performance.
Contact Our Team for Swift Support Today
Your needs are our top priority, and you can always count on us to deliver swift, thorough support to address them as soon as you need us. Whether you require cutting machine repair, software support or tool training, we’re ready to help.
To talk to one of our experts one-on-one, contact us today.