How AKS Service Technician Chris Mayfield Helps Kaufman Engineered Systems CutEVERYDay

Kaufman Engineered Systems is a renowned manufacturer of packaging equipment. Founded in 1947, the company is a premier integrator for FANUC robotics offering robotic palletizers, stretch wrapping machinery, automated packing machines, food packaging machines, high-speed picking, and other robotic handling systems. The team relies on AKS Cutting Systems’ accu-kut model for its part production needs. After consistent use, the Kaufman Engineered Systems team encountered a system error that threatened productivity. That’s when one of our service technicians, Chris Mayfield, stepped in to repair the plasma-cutting equipment.

The Challenge

The Kaufman team noticed an F402 error on the accu-kut system, which indicates an issue between the drive and the motor. This malfunction threatened to halt part production for the packaging machines, which would have caused significant delays. Luckily, Chris at AKS Cutting Systems was able to quickly remediate the problem.

The Solution

Chris quickly diagnosed the problem and implemented a straightforward solution. In a matter of hours, he was able to replace the faulty motor. This resolved the issue and allowed Kaufman Engineered Systems to resume parts production without extended downtime.

When asked what sets his service apart from competitors, Chris mentioned that he makes a point to develop a rapport with customers. He focuses on building a strong, personal relationship with each client, ensuring they know they’re a valued member of the AKS family. With this level of trust, he’s better able to serve our customers and give them the best results possible.

AKS Cutting Systems Helps You CutEVERYDay with High-Quality Plasma Cutting Equipment

At AKS Cutting Systems, we’re dedicated to helping our customers maintain efficient cutting operations. With our plasma-cutting equipment and exceptional customer service, we help our customers experience better uptime than the competition. At the forefront of this mission are employees like Chris Mayfield.

When you need a partner who can provide high-quality plasma cutting equipment, turn to us. With our expert service team and innovative technology, we’re here to support you every step of the way. As a Hypertherm partner, we’re ready to get you high-quality equipment with the best consumables on the market. Contact us today to get started.