Webster Industries, Inc. is an innovative leader in the engineered class chain, sprockets, and vibrating equipment markets. Throughout the company’s 140-year history, it has provided high-quality products and services for its customers. The company relies on AKS Cutting Systems oxy-fuel and plasma cutting machinery to help create these products. When Webster Industries purchased a second dura-kut machine and needed it installed quickly, the AKS service team was there to help.
The Challenge: Meeting an Accelerated Timeline
The second dura-kut machine installation was crucial to Webster’s production timeline. However, the company faced significant challenges. Webster had also purchased a third machine, but needed to install the second before it could be used. That’s when Samantha Lecznar, Inside Service Coordinator at AKS, stepped in to help.
Samantha was able to move AKS technicians’ schedules around, which bumped Webster’s installation date forward by several weeks. She worked with our Service Manager, Scott, to go through the calendar and identify where they could plug in different techs based on customer needs. Samantha was also in constant communication with Webster to ensure leadership knew when they could count on the machines being operational.
Samantha Lecznar: Always There to Provide AKS Service and Support
Samantha is a key component of the AKS service team and she’s dedicated to providing the best customer experience possible. When asked about her philosophy, she said, “AKS is dedicated to the partnership we have with the customer. We’re all willing to do what we can to give them the results they deserve.”
AKS Cutting Systems Helps You CutEVERYDay with a High-Quality Plasma Cutting Machine Technical Support
At AKS Cutting Systems, we’re dedicated to helping our customers maintain efficient cutting operations. With our plasma-cutting machine solutions and exceptional customer service, we help customers experience better uptime than the competition. When you need a partner that can provide a high-quality plasma cutting machine, turn to us. With our expert team and innovative technology, we’re here to support you every step of the way. Contact us to get started.
