Consistent performance and reliability are crucial for maintaining production efficiency within your cutting operations. But even the best plasma-cutting machine can encounter challenges. When it does, you need support that’s both knowledgeable and responsive. At AKS Cutting Systems, we take pride in not only building durable plasma systems, but also providing exceptional customer service that minimizes downtime.
Scott Krankowski, our seasoned service manager, has been an invaluable resource for clients like Cleveland Tank and Supply, helping them keep their operations running smoothly for over a decade. Discover how Scott’s expertise and dedication have made a lasting impact on their production process.
Cleveland Tank and Supply’s Problem
Cleveland Tank and Supply is a renowned manufacturer of diesel fuel and hydraulic oil tanks. The company relies heavily on AKS plasma-cutting machine solutions to cut the main shells and end caps for their tanks. Since 2009, the Cleveland Tank and Supply team has used the AKS accu-kut because of its durability and precise results. In fact, the company doubled down on its reliance on AKS machinery in 2018, buying another accu-kut to keep up with demand. However, all machines start to show their age at some point. In 2023, the older model was in need of a retrofit. That’s when Scott Krankowski, service manager at AKS, stepped in.
The 2009 model of the accu-kut was still functioning well, but the Cleveland Tank and Supply team was concerned about the computer system. The original table’s control system ran on Windows XP. As the technology aged, it became increasingly difficult to find replacement parts. Instead of waiting for the machine to experience issues, the Cleveland Tank and Supply team decided to be proactive and update the system.
The Solution: Quick Service from the AKS Team
Scott Krankowski quickly responded to the customer’s request, using his 18 years of experience to come up with a cost-effective solution. After looking over the entire table, Scott recommended a complete retrofit. Instead of running on aging Windows XP technology, the system would be upgraded to Windows 10, which was much more reliable. With this recommendation, the AKS team could build a new gearbox in the shop and cut downtime on the machine. Instead of two to three weeks of downtime, the machine was out of commission for just a couple of days. All in all, the retrofit took less than a week to complete, minimizing production delays.
Scott Krankowski: Always There to Provide Plasma Cutting Machine Support
Scott is always there to help Cleveland Tank and Supply with large issues. But he’s also there for the small problems, too. As mentioned above, Scott has almost two decades of experience with AKS machines, allowing him to solve many queries over the phone. Often, Cleveland Tank and Supply will call with minor cutting issues or torch height control problems, and Scott walks them through the solution over the phone. Scott noted that he can help the company fix 90% of cases remotely. But for more complex repairs, Scott will personally visit the site to provide a fix.
Cleveland Tank and Supply was so impressed with Scott’s attentiveness that he received this note:
“I just wanted to put in a good word for Scott Krankowski from AKS Cutting Systems in Cleveland,” said Ben Crandall, Plant Manager at Cleveland Tank and Supply. “Scott has helped us out with our AKS plasma tables and the Hypertherm products they use for the past 10+ years. His customer service and knowledge of the product is some of the best I’ve experienced in my manufacturing career. He’s helped me fix major issues over the phone because he knows the systems so well. It’s reasons like this that keep us using Hypertherm/AKS products.”
AKS Cutting Systems Helps You CutEVERYDay with a High-Quality Plasma Cutting Machine
At AKS Cutting Systems, we’re dedicated to helping our customers maintain efficient cutting operations. With our plasma cutting machine solutions and exceptional customer service, we help our customers experience better uptime than the competition. At the forefront of this mission are service managers like Scott Krankowski.
When you need a partner that can provide a high-quality plasma cutting machine, turn to us. With our expert service team and innovative technology, we’re here to support you every step of the way. Contact us today to get started.
