Our Customers are the Reason We Exist.
As such, we promise to provide top-notch service when you need it. Our experts are committed to helping you keep your machines running, whether you need routine maintenance, troubleshooting or part replacement.
No matter what type of service you need, we have a variety of offerings to assist you:
Prefer to troubleshoot your own issues? No problem. We’ll provide you with the digital tools you need to service your machines on your own time. Access videos, manuals and spec sheets in the customer portal.
We aim to help you achieve the perfect cut, every time. AKS partners with the experts at Hypertherm, who offer technical software support for ProNest, supported by extensive experience in nesting and process optimization software and practical experience on the cutting shop floor.
Proper training is vital to get the best performance from your waterjet or plasma cutter. We’ll show you the ins and outs of each machine, how it will work within your facility, and the features and programs to help you get the job done right. Our training programs include:
- Operational Training, in which one of our technicians comes to your shop to walk you through a hands-on, interactive training session that includes best practices that cover the gamut of features and programs the equipment runs, tailored to your specific applications or common usage scenarios.
- Software Training to help you gain full understanding of the software you’ll be running with your machine, so you can use all the features appropriately.
- Maintenance Training to help you learn how to take care of your equipment, set maintenance schedules and keep your waterjet or plasma cutter running with optimal performance.
We’ve got everything you need to keep your AKS machines operating effectively. We partner with Hypertherm and KMT to source consumable parts that perfectly integrate with our machines, for a single touchpoint to order as the need arises.
Plus, our Consumables Loyalty Program rewards our loyal customers with significant discounts on parts, consumables and service, an annual free torch, a free annual preventive maintenance on-site service visit and more. Participation in our loyalty program is free, and the benefits last for as long as you purchase consumables through AKS Cutting Systems.
Finally, if you have a Service Request and need to reach us right away, we offer several options. Contact us through: